North American Support Contract and Extended Warranty Benefits

Benefits of Extended Coverage

Support your instrument with a LI-COR Support Contract or Extended Warranty to save money, time, and frustration. Without a support contract or extended warranty, you will be charged separately for parts, labor, and travel.1

LI-COR is the sole manufacturer and service provider for the Odyssey® Family and Pearl® Imagers. Choose the level of support that fits your lab's needs.

Options for Coverage

Basic Standard Premium
Web Support checkmark checkmark checkmark
Telephone Support checkmark checkmark checkmark
Live Software Webinars checkmark checkmark checkmark
LI-COR Certified Parts checkmark checkmark checkmark
Labor checkmark checkmark checkmark
Travel checkmark checkmark checkmark
Reagent/Accessory Discount2 – 10% 10%
Empiria Studio® Software License3 – – One License
Preventive Maintenance4 – – Annual On-site

All Levels: Coverage Details

Web and Telephone Support

Draw on decades worth of scientific experience and expertise from our technical support team.

Live Software Webinars

Access to live, web-based, application-specific training sessions for Image Studio™ Software and Empiria Studio® Software3.

Technician Labor and Travel

Feel secure knowing that charges for technician labor and travel are covered.

LI-COR Certified Parts

Parts specifically designed and engineered to work with your instrument.

Standard and Premium

Reagent and Accessory Discounts

A 10% discount on most reagents and accessories purchased directly from LI-COR. Ask your representative for details, as some exclusions may apply.

Premium Only

Empiria Studio Software License3

Developed using best practices to guide your analysis of Western blots to reliable results. Images must be acquired on an Odyssey® Imager. Premium coverage includes one license per year.

Preventive Maintenance

Annual on-site preventive maintenance check.

How to Purchase

Get a quote: coverage@licor.com
FAX a purchase order to: 402-467-0819

Please have your instrument serial number available when you inquire.

Your instrument must meet certain specifications to be eligible for this coverage.
Not all systems will meet eligibility requirements.

Footnotes

  1. The daily labor rate is charged at $2,500 per day, with a one-day minimum and charged in whole-day increments. The rate period begins when the technician departs from the home office and ends when they arrive back at the home office. Prices subject to change and based on prices in effect at time of order.
  2. Reagent discounts are not valid with any other offers and must be purchased directly from LI-COR.
  3. Empiria Studio Software is not included in Pearl Imager Premium support contracts/extended warranties.
  4. 21 CFR Part 11 Key sold separately.